At Shopping Concept, our goal is to ensure a smooth and satisfactory shopping experience, from browsing our website to receiving your purchases. Here’s our delivery policy:
- Delivery Timeframes:
- Standard Delivery: Typically arrives within 5-7 business days.
- Express Delivery: Available for select items, arriving within 1-3 business days.
- Shipping Costs:
- Standard shipping is free for orders over a certain amount (e.g., $50).
- For orders under this amount, a nominal shipping fee applies.
- Express delivery incurs an additional charge, calculated at checkout.
- Order Tracking:
- Once your order is dispatched, you will receive a tracking number via email.
- You can track your order’s progress on our website or through the carrier’s tracking system.
- International Shipping:
- We offer international shipping to select countries. Delivery times and costs vary depending on the destination.
- Packaging:
- All items are securely packaged to prevent damage during transit.
- We use eco-friendly packaging materials in line with our sustainability commitment.
Return Policy of Shopping Concept
Your satisfaction is our top priority. If you’re not completely happy with your purchase, here’s our return policy:
- Return Window:
- Items can be returned within 30 days of receipt.
- Condition of Returned Items:
- Products must be returned in their original condition, with all tags and packaging intact.
- Refund Process:
- Once we receive the returned item and confirm its condition, we will process your refund.
- Refunds are credited to the original payment method within a certain number of days.
- Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- For defective or incorrect items, we will provide a prepaid return shipping label.
- Exchanges:
- If you wish to exchange an item, please return the original item for a refund and place a new order.
- Non-Returnable Items:
- Certain items may be marked as non-returnable, such as final sale items or special orders.
For any further questions or assistance with your delivery and returns, please contact our customer service team. We’re here to help make your shopping experience with Shopping Concept as enjoyable and hassle-free as possible!